Welcome to our Enamella Store's FAQ page! Here, we've compiled answers to some common questions to help you have a seamless shopping experience.

1. What payment methods do you accept? We accept all major credit cards, including Visa, Mastercard, American Express, JSB, Diners Club, Maestro, Union Pay. Additionally, we offer payment through PayPal, Google Pay, Apple Pay and AfterPay for added convenience and security.

2. How long will it take to receive my order? Orders typically ship within 2-8 business days after purchase. Delivery times vary depending on your location more details in our shipping policy and the shipping method selected at checkout. You can track your order's progress using the tracking information provided via email. 

3. Do you offer international shipping? Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on your location. Please refer to our Shipping Policy page for more information.

4. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may return it within 30 days of receipt for a full refund or exchange. Please see our Refund Policy for detailed instructions.

5. Are your products hypoallergenic? Many of our jewelry pieces are hypoallergenic and suitable for sensitive skin. However, we recommend checking the product descriptions for specific information about materials used. If you have any concerns, feel free to reach out to our customer support team for assistance.

6. How can I contact customer support? Our dedicated customer support team is here to assist you with any questions or concerns. You can reach us via chat, email at info@enamella.com.au or through our Contact Us page. We strive to respond to all inquiries promptly.

7. Can I customize jewelry pieces? While we don't offer customizations at this time, we're constantly updating our collections with new and unique designs. Be sure to sign up for our newsletter to stay informed about our latest offerings and promotions.

8. How do I care for my jewelry? Proper care ensures that your jewelry maintains its beauty and longevity. To keep color shinny it’s important to avoid contact with water, perfumes & cosmetics and take off the ring before doing sports.

If you have any other questions or require further assistance, please don't hesitate to contact us. Thank you for choosing Enamella!